Delivery policy

Please read our delivery policy before you accept a quote.

• We deliver to the physical address you give us when you accept your quote. Collection from our Centurion branch is also available.
• We aim to deliver within 3–5 working days (at most 7–10 working days) for standard delivery. We can’t promise an exact date, but we’ll let you know if we expect a delay. To the extent permitted by law, we are not liable for losses caused by late delivery.
• Standard delivery carries a delivery fee, which is shown in your quote.
• You may be asked to sign for delivery. Inspect the products for obvious faults, defects or damage before you sign, and keep your delivery note.
• Some locations may be outside our delivery area. If so, we’ll contact you to arrange collection or an alternative address.
• Products are delivered in standard packaging. Special packaging is charged extra.
• Risk in the product passes to you on delivery. Where delivery is delayed because of a breach of your obligations, risk passes on the date delivery would otherwise have happened.
• Take care when opening the packaging, particularly with sharp tools.
• If you are not available, we may send an SMS or email with instructions for re-delivery or collection. If you do not accept delivery or collect within 7 days of our first attempt, we may charge reasonable storage costs, or cancel the order and refund what you paid less reasonable administration and delivery costs.
• It is your responsibility to make sure the products suit your requirements. Our products are standard and not made to order — ask us if you are unsure about sizing.