Returns and refunds

Returns

You may request a return within 30 days of receiving your item. To qualify, the item must be unused, in the same condition you received it, in its original packaging, and accompanied by your invoice or proof of purchase.

To start a return, email sales@airconsonline.com. Once your return is accepted we’ll explain how and where to send it. Items sent back without an approved return request will not be accepted.

Returns go to: Midway Industrial Park, Olievenhoutbosch, Centurion, 0187.

Damaged, faulty or wrong items

Inspect your order when it arrives and contact us immediately if an item is defective, damaged or not what you ordered, so we can put it right.

Items that can’t be returned

• Special orders and custom products
• Refrigerant gas and other hazardous materials
• Products that have been installed
• Sale or special-price items, unless faulty

Exchanges

The quickest way to exchange an item is to return it and, once the return is accepted, request a new quote for the item you want.

Refunds

Approved refunds are paid within 10 business days to the account you paid from. Your bank may take a little longer to process it. If more than 15 business days have passed since your return was approved, contact sales@airconsonline.com.

This policy does not limit your rights under the Consumer Protection Act.